November 30, -0001

IT Helpdesk Support Analyst

Miami, FL
Contract


Position Overview:

Our client is looking for junior Helpdesk Support Analyst that will provide telephone/remote support for internal users needing troubleshooting assistance, mostly in regards to SAP ERP system. Will be responsible to answer technical questions.

Essential Functions:

  • Answers the clients Helpdesk telephone to provide quick and complete answers to customer’s technical inquiries.
  • If call back follow up is required it is to be completed in the time frame stated at the time of the initial call
  • From time to time it may be necessary to involve other special technical resources to help solve the customer’s issue.
  • Assist client with direction, reports and documentation.
  • As time permits, follow up with prior assisted customers to ensure total customer satisfaction was accomplished.

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