Our client is looking for junior Helpdesk Support Analyst that will provide telephone/remote support for internal users needing troubleshooting assistance, mostly in regards to SAP ERP system. Will be responsible to answer technical questions.
- Answers the clients Helpdesk telephone to provide quick and complete answers to customer’s technical inquiries.
- If call back follow up is required it is to be completed in the time frame stated at the time of the initial call
- From time to time it may be necessary to involve other special technical resources to help solve the customer’s issue.
- Assist client with direction, reports and documentation.
- As time permits, follow up with prior assisted customers to ensure total customer satisfaction was accomplished.